New Shoes Wear "Shoe Dregs" On The Sole Of The Day.

June 3rd hearing recently, Mr. Zhang met with a worry on the first floor.

Blow out: a new shoe wears a day and the sole is "dregs"

"No. 14 just bought it, No. 15 wore it for a day, and came back at night to find the bottom of the shoe falling down.

Mr. Zhang told reporters that on the second day he came to the shopping mall to ask for a replacement, but the merchant indicated that the leather shoes should be sent to the manufacturer for testing first. If it was a quality problem, it would be a replacement, otherwise it would not be possible to replace the new shoes.

Two weeks later, the staff of the shopping mall contacted Mr. Zhang again, "the result of the manufacturer's appraisal is that the soles are worn out due to improper wearing, and guess that they are stepping on small stones", so they can not be replaced, so that he can take them back and wear them.

Mr. Zhang said, No. 15 is the first day of wearing new shoes. When walking to work, he is very careful when he is walking, so he is afraid that his shoes will be dirty and damaged, and he will not walk along the gravel road. Therefore, it is suspected that "manufacturers and shopping malls are shirking responsibility".

On the morning of 31, the reporter interviewed Mr. Wang, a staff member of Qingdao Sifang Liqun after handling the complaints.

After knowing the whole story, Mr. Wang explained that there were 60 thousand commodities in the shopping mall, and the highest rate of complaint was the leather shoes, the main reason was that the state's identification of product quality was not perfect.

According to past practice, after receiving a complaint, we will go to the counter to check the situation and then coordinate with the manufacturers and consumers.

"Leave me the contact information of customers, and I will contact him."

Mr. Wang said that assuming that the two sides could not co-operate, the shopping mall would help customers to complain to the business sector or conduct quality inspection by the quality supervision department.

Industrial and commercial bureau: after receiving a complaint, it can intervene in mediation.

Subsequently, the reporter consulted 12315 of the staff.

The staff believed that according to the requirements of the ninth part of the provisions on the repair and replacement of goods in some commodities in China, the performance failure occurred within 7 days from the date of sale, and consumers could choose to return, replace or repair products.

When returning the goods, the Seller shall refund the goods at the same time as the invoice price, and then recover the goods according to the law or producers or suppliers.

"If consumers are not satisfied with the results, they can directly contact the industry and Commerce Bureau, investigate and understand according to the procedures, see the causes of the problems, and then mediate."

The staff said.